Privacy Policy

1. Introduction

Gotta Gacha ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or visit our physical location.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Discord account information (if linked)
• Payment and billing information (processed securely by Stripe)
• Membership and subscription details
• Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and interactions
• Referring website or source

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Process memberships, payments, and benefit redemptions
• Send you important updates about your account or membership
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (e.g., Stripe for payments, Supabase for authentication)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze website traffic and usage (via Umami Analytics)
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect some functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment information is processed securely by Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our online services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Discord, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated date. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at our contact page or visit us at our Warren, Michigan location.