Membership Agreement

1. Membership Overview

GottaGacha offers membership subscriptions that provide various benefits for use at our Warren, Michigan location. By subscribing, you enter into a recurring payment agreement as described in this document.

2. Membership Tiers

The new standard membership is $15 per month and includes member PC and day-pass rates only. No included hours, passes, drinks or credits. Enrollment is available only when the website offers checkout.

Voyager enrollment is closed. Existing monthly Voyagers remain at $39 per month.

3. Benefits and transition

Existing regular members retain their remaining legacy included benefits until their paid period ends. Their move to $15/month appears in their profile once confirmed. Prepaid annual members keep their paid year and existing monthly benefit renewals; any move to monthly billing begins only after that year ends and requires individual review.

The Voyager upgrade begins at the coordinated rollout: four personal day passes and one guest day pass each monthly benefit period, including weekends, plus unlimited daily fountain refills and $5 monthly arcade credit. The first upgrade grants the full set of passes regardless of prior hour usage; it does not replenish arcade credit already used. View your profile for benefits currently activated on your account.

Unused monthly benefits expire at the existing benefit renewal and do not roll over. Purchased 3-hour and 10-hour PC bundles are separate: they carry across visits and never expire.

4. Right to Modify Benefits, Pricing, and Terms

Benefit Modifications

We may add, remove, or modify membership benefits at any time. This includes changes to the quantity, availability, or nature of benefits. We will provide reasonable notice of material changes via email or website announcement.

Price Changes

We reserve the right to change membership pricing. For existing members, price changes will take effect at the start of your next billing cycle after notice is provided. Voyager members who subscribed during the initial launch period may have different pricing terms as specified at the time of their enrollment.

Terms Modifications

We may modify these Membership Agreement terms at any time. Continued use of your membership after changes are posted constitutes acceptance of the modified terms. If you do not agree to changes, you may cancel your membership.

5. Billing and Payments

Subscription Billing

Memberships are billed on a recurring basis (monthly for new standard memberships). Your payment method will be automatically charged at the beginning of each billing period.

Payment Processing

All payments are processed securely through Stripe. We do not store your full payment card details on our servers. By subscribing, you authorize us to charge your payment method for the recurring subscription amount.

Failed Payments

If renewal payment fails, existing verified benefits continue only until the already-paid period ends. There is no extra grace period. Successful verified payment restores applicable benefits without duplicating usage.

6. Cancellation Policy

How to Cancel

You may cancel your membership at any time through your profile page by clicking "Manage billing / cancel" to access the Stripe billing portal. Cancellations take effect at the end of your current billing period.

Effect of Cancellation

After cancellation, you will retain access to membership benefits until the end of your current billing period. No prorated refunds are provided for partial billing periods.

Voyager Status and Cancellation

Membership Pausing

As an alternative to cancellation, you may be able to pause your membership for up to 2 months. During the pause, you will not be charged and will not have access to benefits. Your Voyager status (if applicable) will be preserved. Contact us to request a pause.

7. Refund Policy

Membership fees are generally non-refundable. We do not provide refunds for:

• Unused benefits within a billing period
• Partial billing periods after cancellation
• Periods where you chose not to visit our location
• Changes to benefits or services

In exceptional circumstances, refunds may be considered at our sole discretion. Please contact us to discuss any concerns. A verified full refund of the payment funding a membership period ends that period’s benefits and issued passes immediately. Partial refunds preserve the original paid window and usage; if successful refunds cumulatively reach the full payment amount, the full-refund rule applies.

8. Benefit Redemption

In-Person Redemption

Benefits must be redeemed in-person at our Warren, Michigan location. Staff will verify your membership status and record redemptions. You may be asked to show your member QR code from your profile page.

Redemption Limits

Staff redeem benefits against your current plan and balance. Voyager personal passes are limited to one per business day; a guest pass may be used the same day. The sponsoring Voyager must be present with the guest at issuance and reentry. Accompaniment does not require spending a personal pass. Voyager fountain refills remain unlimited daily; legacy daily drinks retain their established daily limit.

Benefit Expiration

Unused monthly benefits expire at your normal benefit renewal and have no cash value. Issued day passes cover PCs and consoles until their recorded business-day closing time in America/Detroit, with reentry and no pauses while away. Controller rentals are separate from equipment coverage; ask staff about applicable charges.

9. Member Conduct

As a member, you agree to:

• Treat staff and other guests with respect
• Follow all posted rules and guidelines at our location
• Not share or transfer your membership benefits to others
• Not abuse or attempt to exploit the membership system
• Keep your account information secure

We reserve the right to terminate memberships for violations of these conduct standards or our Terms of Service, with or without refund at our discretion.

10. Service Availability

While we strive to maintain consistent availability of our facilities and services, we cannot guarantee uninterrupted access. Benefits may be temporarily unavailable due to maintenance, equipment issues, special events, or circumstances beyond our control. No refunds or credits will be provided for temporary service interruptions.

11. Termination by Us

We reserve the right to terminate your membership at any time for violation of these terms, our Terms of Service, or for any conduct we deem inappropriate. In cases of termination for cause, refunds are at our sole discretion.

12. Dispute Resolution

Any disputes arising from this Membership Agreement shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.

13. Contact Information

For questions about your membership or this agreement, please contact us at our contact page.

14. Acceptance

By clicking "Join for $15/month" or otherwise subscribing to a GottaGacha membership, you acknowledge that you have read, understood, and agree to be bound by this Membership Agreement, our Terms of Service, and our Privacy Policy.